About the property
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Main services
* Some services may carry an extra charge.
Guest reviews
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Information about the area
Medellín, ColombiaWith a stay at NH Collection Medellín Royal in Medellín (El Poblado), you'll be within a 5-minute walk of Santafé Mall and Oviedo Shopping Center. This luxury hotel is 0.8 mi (1.2 km) from Medellín Clinic - El Poblado and 1.2 mi (1.9 km) from Poblado Park.
What’s nearby
- Río Sur Shopping Center - 0.2 km / 0.1 mi
- Santafé Mall - 0.3 km / 0.2 mi
- Oviedo Shopping Center - 0.3 km / 0.2 mi
- Golden Mile - 0.4 km / 0.2 mi
- La Strada Mall - 0.6 km / 0.4 mi
- Museo El Castillo - 1.1 km / 0.7 mi
Getting around
- (EOH) Medellin, Olaya Herrera, CO - 3.19 km
- (MDE) Rio Negro, Jose Maria Cordova, CO - 16.92 km
About accommodation
General
- Air conditioning
- Soundproof rooms
- Family rooms
- Designated smoking area
- Pets allowed
- Non-smoking rooms
- Facilities for disabled guests
- Lift
Safety & security
- 24-hour security
- Security alarm
- Smoke alarms
- Key card access
Activities
- Hot tub/Jacuzzi
- Spa facilities
- Massage
- Fitness centre
- Spa and wellness centre
- Full body massage
- Massage chair
- Fitness
Services
- Room service
- Ironing service
- Airport shuttle (additional charge)
- Meeting/banquet facilities
- Luggage storage
- Concierge service
- Shuttle service
- Dry cleaning
- Tour desk
- Daily housekeeping
- 24-hour front desk
- Airport shuttle
- Shuttle service (additional charge)
- Laundry
- Business centre
Safety features
- First aid kit available
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
Physical distancing
- Contactless check-in/check-out
- Physical distancing rules followed
- Cashless payment available
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Restaurant
- Bar
- Breakfast in the room
- Fruits
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Use of cleaning chemicals that are effective against Coronavirus
- Property is cleaned by professional cleaning companies
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Terrace
- Sun terrace
- Outdoor furniture
Parking
- Parking garage
- Free parking
- Parking
- Private parking
- Parking on site
Accessibility
- Wheelchair accessible
- Toilet with grab rails
Pool and wellness
- Swimming Pool
Transport
- Airport drop off
- Airport pick up
Languages
- English
- Español
About the rooms
The accommodation has 52 rooms:
Bedroom
- Linen
- Wardrobe or closet
General
- Air conditioning
- Ironing facilities
- Safety deposit box
- Hardwood or parquet floors
- Iron
Accessibility
- Accessible by lift
- Upper floors accessible by elevator
Room Amenities
- Socket near the bed
- Adapter
- Hypoallergenic pillow
Bathroom
- Body soap
- Conditioner
- Bath or shower
- Hairdryer
- Shampoo
- Toilet
- Shower
- Towels
- Private bathroom
Media & Technology
- TV
- Telephone
- Cable channels
- Flat-screen TV
Food & Drink
- Minibar
- Bottle of water
Kitchen
- Coffee machine
- Electric kettle
Outdoors
- Outdoor dining area
View
- City view
- View
Living Area
- Sofa
- Seating Area
- Dining area
- Desk
About the pools
The accommodation has 1 pool:
Location
OutdoorRestaurants
CYGNUS
- Access for guests and visitors
- Reservation required
About parking
The accommodation offers 1 parking option:
Parking type
PrivateLocation
On-siteReservation
No reservation neededCost
- Free
Internet
Coverage
Available in the roomsConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 15:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Pets are allowed. Charges may be applicable.Children
Children of any age are welcome.Extra beds
Extra beds is not available at this property. Cots are not available at this property.Special check-in instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
Optional fees
- Fee for buffet breakfast: approximately COP 37660 to 75321 per person
- Airport shuttle fee: COP 112000 per vehicle
- Pet fee: COP 154 per accommodation, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Other details
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Guests planning to check in with a pet must provide the pet's health certificate at check-in.
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.